Books appointments after hours
Clients call at 7 PM, 9 PM, Sunday morning. Stella answers and books directly into your system. You start Monday with a full schedule.
After-hours answering
After Hours Answering Service for Clinics.
Stella picks up the moment your line goes quiet. Built in Sydney, she books appointments, handles enquiries and escalates urgencies while your team is off the clock. Switch her on for evenings, weekends and public holidays. One toggle in your dashboard, your team stays in charge.
No setup fees
Live in 1–2 business days
No lock-in contracts
Your phone rings at 7 PM. Nobody's there to answer.
Clients don't stop calling when your clinic closes. They call evenings to book, weekends to reschedule, and public holidays to ask questions. Without after-hours coverage, those calls go to voicemail. Most of those clients never call back.
What Stella handles
Full coverage the moment your clinic closes.
Handles weekends and public holidays
Public holidays, long weekends, school holidays. Your phone is always answered by an AI that knows your clinic.
Answers client enquiries overnight
Fees, services, what to bring, cancellation policy. Every question answered accurately from your clinic’s own information.
Captures every missed call
No more voicemail. No more callback lists on Monday morning. Every after-hours caller is handled in the moment.
Manages reschedules and cancellations
A client calls Saturday to cancel Monday. Stella updates your calendar instantly and opens that slot for someone else.
Escalates urgent calls
For emergencies, Stella transfers the call or sends an urgent notification. Nothing falls through.
Example calls
Real after-hours calls. Handled by Stella.
7:43 PMEvening booking
Caller
“Hi, I'd like to book an appointment. My dog Oscar hasn't been eating well.”
Stella
“Of course! Let me find an available time for Oscar this week…”
New appointment booked at 7:43 PMZero staff involvement after hours
Sat 10:15 AMWeekend reschedule
Caller
“I need to move my Monday appointment. Something came up.”
Stella
“No problem. Let me check the next available times for you…”
Monday slot cancelled, new slot bookedCalendar updated in real time
Sun 8:30 PMHoliday enquiry
Caller
“What are your fees for a consult? And do you have anything available this week?”
Stella
“A standard consultation is [clinic fee]. I can see a few openings on Wednesday. Would you like to book?”
Clinic-specific fees answered accuratelyClient booked on Sunday evening
FAQ
Common questions
Stella answers calls 24/7: evenings, weekends and public holidays. You choose when calls forward to Stella using conditional call forwarding on your existing clinic number. No number change required.
Yes. Stella reads your live calendar and books into available slots, with the correct appointment type and the right duration, even at 10 PM on a Sunday.
Stella recognises when a call needs a human. She can transfer the call to an on-call number, send an urgent notification, or direct the caller to an emergency partner, based on how your clinic is configured.
Traditional answering services take messages. Stella takes action: she books appointments, answers clinic-specific questions and updates your calendar live. No callback list. No Monday morning backlog.
Try her on a real call.
A 15-minute live demo on a real number, in your clinic's voice. Hear Stella work, then decide.